Terms & Conditions — viv77

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "Platform" means the viv77 website accessible at https://viv77.app, including all subdomains, mobile-optimised pages, and any future versions thereof.
• "Player" / "you" / "your" means any natural person who has registered, or is attempting to register, a viv77 account.
• "Account" means the personal account opened by a Player on the Platform, including all stored balance, bet history, bonus credits, and account settings.
• "Real Money Balance" means funds deposited by the Player in Indonesian Rupiah (IDR) that are available for wagering or withdrawal.
• " Bonus Balance" means promotional credits awarded by viv77 that are subject to wagering requirements before conversion to Real Money Balance.
• "Wagering Requirement" means the number of times a Bonus Balance must be turned over in qualifying bets before it may be withdrawn, as specified in the applicable promotion's terms.
• "KYC" means Know Your Customer — the identity and age verification process viv77 may require at any time to confirm a Player's eligibility.
• "IDR" means Indonesian Rupiah, the sole currency in which the Platform operates.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone used for all Platform communications, draw times, and support hours unless otherwise stated.
• "Services" means all gaming products offered on the Platform, including but not limited to live casino games, sportsbook betting, slot gacor (high-payout slot) titles, togel (Indonesia's traditional numbers lottery), Domino QQ, and Bingo Online.

Access to the viv77 Platform and its Services is restricted. You are eligible to open and maintain an account only if you satisfy all of the following conditions simultaneously:

• You are a natural person aged 21 years or older. The Platform does not accept registrations from persons under the age of 21 under any circumstances.
• You are a resident of Indonesia. The Platform is designed and operated specifically for the Indonesian market.
• You are accessing the Platform voluntarily and for personal entertainment purposes only.
• You are not acting as an agent, nominee, or proxy for any other person.
• You are not a current employee, contractor, director, officer, or immediate family member of any such person, of viv77 or any of its affiliated entities, game content providers, or technology partners.
• You have not previously been self-excluded from the viv77 Platform or had an account permanently closed for breach of these Terms.
• You are not suffering from a gambling addiction or under a court-ordered prohibition from gambling activity.

To access the Services, you must complete the viv77 registration process and open an Account. By registering, you represent and warrant that:

• All information you provide during registration — including your full legal name, date of birth, residential address in Indonesia, email address, and contact number — is accurate, current, and complete.
• You will promptly update your account information if any details change.
• You will not share your account credentials (username and password) with any other person.
• You will choose a strong, unique password and take all reasonable steps to prevent unauthorised access to your Account.

One Account Rule

Each Player may hold only one registered Account on the viv77 Platform. Registering, or attempting to register, more than one Account — whether under the same identity or a different identity — constitutes a serious breach of these Terms. viv77 reserves the right to close all duplicate accounts immediately, forfeit any balances held therein, and permanently ban the Player from the Platform.

Account Security

You are solely responsible for all activity that takes place under your Account. viv77 will not be liable for any loss or damage arising from your failure to maintain the security of your login credentials. If you suspect unauthorised access to your Account, you must notify viv77 support immediately at [email protected]. Failure to report suspected unauthorised access promptly may limit viv77's ability to assist you.

viv77 operates a Know Your Customer (KYC) programme in accordance with internationally recognised anti-money-laundering and responsible gaming standards. viv77 may request KYC documentation at any stage of your account lifecycle, including but not limited to:

• Upon initial registration;
• Before processing any withdrawal request;
• When cumulative deposits or withdrawals exceed specified thresholds;
• Where unusual account activity is detected; or
• At any time viv77 deems verification necessary to comply with its obligations.

Acceptable KYC documents include a valid Indonesian National Identity Card (KTP), passport, or driver's licence (SIM), together with proof of the bank account or e-wallet registered to the Account. Submission of false, altered, or fraudulent documents is a criminal offence and will result in permanent account closure and referral to the relevant authorities.

Withdrawal requests will be held in a pending state until all outstanding KYC requirements are satisfied. viv77 aims to complete KYC reviews within 2 business days of receiving complete documentation.

All deposits to a viv77 Account must be made in Indonesian Rupiah (IDR) through one of the payment channels currently supported by the Platform. Accepted channels include transfers from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI (Bank Syariah Indonesia), as well as e-wallet top-ups via OVO, DANA, GoPay, ShopeePay, and LinkAja.

Deposit Conditions

• Deposits must originate from a payment account registered in your own name. Deposits from accounts held by third parties are prohibited.
• viv77 does not charge fees on deposits, although your bank or e-wallet provider may apply its own transaction charges.
• Minimum and maximum deposit amounts are displayed within your Account dashboard and are subject to change at viv77's discretion.
• Deposits are typically credited to your Real Money Balance within 60 seconds of confirmed receipt. Delays caused by your payment provider are outside viv77's control.
• viv77 reserves the right to return a deposit and close an Account if it has reason to believe the funds originate from illegal activity.

Players may request a withdrawal of their Real Money Balance at any time, subject to the following conditions:

• Your Account must be fully verified (KYC complete) before any withdrawal is processed.
• Withdrawals will be transferred only to the bank account or e-wallet registered to your viv77 Account in your own name. Transfers to third-party accounts are strictly prohibited.
• Any active Bonus Balance attached to a deposit must satisfy the applicable Wagering Requirement before the associated Real Money Balance becomes eligible for withdrawal.
• Minimum and maximum withdrawal limits apply and are shown in your Account dashboard.
• Standard withdrawal requests submitted during WIB business hours are typically processed within 5 to 15 minutes. Processing times may be longer during peak periods or public holidays.
• viv77 reserves the right to carry out additional security checks before approving any withdrawal request. This may extend processing times.
• viv77 will not be responsible for delays caused by the receiving bank or e-wallet provider once funds have been dispatched from the Platform.

viv77 offers a range of promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions aligned with Indonesian calendar events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). All bonuses are subject to the following general conditions, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonuses are available to Players who have an active, verified viv77 account in good standing.
• Each bonus offer is available once per Player, per household, per device, and per IP address unless explicitly stated otherwise.
• Bonus credits are credited to your Bonus Balance and are subject to the Wagering Requirement stated in the relevant promotion. Wagering requirements typically range from 5× to 30× the bonus amount, depending on the offer.
• Bonus funds and any winnings generated from them cannot be withdrawn until the Wagering Requirement is fully met.
• Bonuses have a validity period, after which any uncompleted wagering requirement and remaining Bonus Balance will be forfeited automatically.
• viv77 reserves the right to amend, suspend, or withdraw any promotion at any time. Players will be notified of material changes via the Platform.
• Any evidence of bonus abuse — including but not limited to collusion, the use of multiple accounts, or arbitrage betting — will result in the forfeiture of all bonus balances and the closure of the Account.

Bets placed on viv77 are governed by the specific rules applicable to each product vertical. Players are responsible for familiarising themselves with the rules of each game or market before wagering. General rules applicable across all verticals include:

• All bets are final once confirmed. viv77 does not accept requests to cancel, amend, or reverse confirmed bets except where a palpable error has occurred.
• In the event of a technical fault, disconnection, or interruption during a game round or live event, viv77 will settle bets in accordance with the data available at the time. Where no outcome can be determined, bets will be voided and stakes returned.
• Sportsbook markets — including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and other events — are settled in accordance with the official results published by the relevant governing body. Mix parlay (multi-leg accumulator) bets require all legs to win; any void leg reduces the accumulator accordingly.
• For togel draws, the result is determined by the official draw conducted at the scheduled WIB time. No bets are accepted after the draw has commenced.
• Live casino game results are determined by the game studio's certified RNG or live dealer process. viv77 accepts no responsibility for the outcome of any individual game round beyond ensuring the feed is correctly transmitted.

The following conduct is strictly prohibited on the viv77 Platform. Engaging in any of the actions listed below may result in immediate account suspension, forfeiture of balances, and permanent exclusion from the Platform:

• Providing false or misleading information during registration or at any subsequent stage.
• Opening or operating more than one Account, or operating an Account on behalf of a third party.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not intended for human play.
• Engaging in match-fixing, colluding with other Players, or exploiting software vulnerabilities to gain an unfair advantage.
• Depositing funds derived from criminal activity, or using the Platform for money laundering or any form of financial fraud.
• Attempting to charge back, reverse, or otherwise dispute a legitimate deposit transaction with your bank or e-wallet provider after placing bets with those funds.
• Systematically exploiting bonus offers in a manner that generates risk-free profit regardless of game outcome ("bonus abuse").
• Accessing the Platform from a jurisdiction where online gambling is prohibited by local law, other than Indonesia.

viv77 is committed to promoting responsible gaming. We provide the following tools within every Player Account to help you manage your gambling activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Session Time Alerts: Receive an on-screen notification after a pre-selected period of continuous play.
• Cool-Off Period: Take a voluntary break from the Platform for a period of 24 hours, 7 days, 30 days, or 90 days. During a cool-off period, your Account is suspended and you cannot deposit, bet, or claim bonuses.
• Self-Exclusion: Request a permanent or long-term exclusion from the Platform. Self-exclusion requests are irrevocable for the nominated period and cannot be reversed at your request before the period expires.

To activate any of these tools or to discuss concerns about your gaming behaviour, contact our support team at [email protected] or visit our Responsible Gaming page. viv77 may impose restrictions on an account unilaterally if it identifies patterns consistent with problem gambling, regardless of whether the Player has requested such restrictions. Players must be 21 or older to use the Platform. If you are concerned about your gambling, we encourage you to seek assistance from an independent support organisation.

All content on the viv77 Platform — including but not limited to the viv77 brand name and logo, website design and layout, text, graphics, game interfaces, software, and any other materials — is the exclusive property of viv77 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, reverse-engineer, decompile, create derivative works from, or publicly display any part of the Platform without viv77's prior written consent.

Game content provided by third-party studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe — remains the intellectual property of the respective studio. All rights in respect of such content are reserved.

To the maximum extent permitted by applicable law, viv77's total aggregate liability to you in connection with the Platform and its Services — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

viv77 shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or loss of opportunity;
• Interruptions to the Platform caused by scheduled maintenance, force majeure events, third-party infrastructure failures, or telecommunications outages;
• Any loss arising from your failure to safeguard your Account credentials;
• Incorrect information provided by you during registration or KYC that results in delayed or refused withdrawals;
• The conduct of other Players on the Platform.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

viv77 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via a notice displayed prominently on the Platform and, where appropriate, by email to the address registered to your Account. The "Last Updated" date at the top of this document reflects the date on which the current version came into force.

Your continued use of the Platform after any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must stop using the Platform and may request the withdrawal of your Real Money Balance by contacting support.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally applicable gaming and commercial law.

In the event of any dispute between you and viv77, both parties agree to first attempt to resolve the matter through viv77's internal complaints procedure. To initiate a complaint, contact [email protected] with full details of your Account, the nature of the dispute, and any supporting documentation. viv77 aims to provide a substantive response within 5 business days.

If a dispute cannot be resolved through the internal procedure within 30 days of the complaint being submitted, either party may refer the matter to binding arbitration conducted under internationally recognised arbitration rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

If you have any questions, concerns, or complaints relating to these Terms & Conditions or the viv77 Platform, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all Indonesian public holidays
• Response Language: English and Indonesian (Bahasa Indonesia) supported
• Time Zone: WIB (UTC+7 — Western Indonesia Time)

For queries specifically related to responsible gaming tools, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page or include "Responsible Gaming" in the subject line of your email to prioritise your request.